Welcome to the comprehensive guide on navigating invoice processing and payment reconciliation for events organized by the High Tech High Graduate School of Education (HTH GSE) that utilize the Eventzilla platform for registration. This article serves as a resource for both event registrants looking to understand the invoice payment option and our dedicated staff organizing these enriching experiences.
Selecting the Invoice Payment Option
Understanding Your Ticket Options
When registering for an event via Eventzilla, you'll encounter two ticket types: a standard ticket with an associated cost and a $0 option labeled "[Pay by Invoice $(ticket price)]." This distinction is crucial for those who prefer or require asynchronous payment methods, such as wire transfer or check.
How to Select the "Pay by Invoice" Ticket
Opting for the invoice payment method is straightforward. During the ticket selection phase, choose the $0 "Pay by Invoice" option. This selection not only reserves your spot for the event but also initiates the invoice generation process, accommodating those who need to pay through alternate means.
The Invoice Generation Process
What Happens After You Select the "Pay by Invoice" Option?
Upon selecting the invoice payment ticket, our system automatically registers you for the event and our team of support agents begin generating your invoice.
Receiving Your Invoice
Within 2 business days after completing your registration, you will receive an email containing your invoice and further instructions. This email will detail your payment options and inquire about your preferred method and payment timeline.
- Initial contact email preview:
Making Your Payment
Payment Options Available
For those who have chosen the "Pay by Invoice" ticket, payment can be made via wire transfer or check. The initial email containing your invoice will provide specific instructions for each payment method to ensure a seamless transaction.
Payment Deadlines and Terms
While we strive to accommodate various payment timelines, we encourage prompt payment to facilitate smooth event planning and execution. Specific deadlines and terms will be communicated within the invoice and subsequent correspondence.
Invoice Payment Follow-Up and Reminders
Automated Reminders
To assist in managing payment timelines, our system sends automated email reminders if we haven't received your payment. These reminders are scheduled for 30, 44, and 58 days post-invoice issuance.
- 30 days of no contact email preview:
- 44 days of no contact email preview:
- 58 days of no contact email preview:
Escalation Process
If payment remains outstanding 72 days after the first reminder, our team will reach out directly, either via phone or email, to ensure there are no unresolved issues. Persistent payment delays may require escalation to the event organizer and our operations team for resolution.
Resolving Payment Issues
How to Get Help
Should you encounter any difficulties or have questions regarding your invoice or payment, our support team is readily available. Reach out to us at support@hightechhigh.zendesk.com, utilize the Zendesk chat widget on any hthgse.edu webpage, or call us at +1 (619) 768-2752 for immediate assistance.
Common Issues and Solutions
If you're facing common issues such as payment processing errors or need clarification on payment options, our support team can provide quick and effective solutions to ensure your focus remains on the upcoming event.
Frequently Asked Questions
- Question: Can I pay for my invoice using a credit card?
- Answer: The "Pay by Invoice" option primarily supports wire transfers and checks. For credit card payments, please select the standard ticket option.
- Question: What should I do if I haven't received my invoice?
- Answer: If you haven't received your invoice within at least 2 business days after registering registration, please check your spam folder or contact our support team for assistance.
- Question: Can I register now and pay later?
- Answer: Yes, by selecting the "Pay by Invoice" ticket, you can secure your event spot and arrange for later payment through the specified methods.
Conclusion
Understanding the invoice payment process is crucial for a smooth experience with Eventzilla events, especially those organized by the High Tech High Graduate School of Education. We aim to make this process as clear and convenient as possible for all participants and organizers. Should you have any further questions or require assistance, please do not hesitate to reach out to our support team. Your participation and seamless experience are our top priorities.